Frequently Ask Questions
Find answers to the most commonly asked questions about Mountain Broadband Fiber.
What makes fiber internet different?
Fiber-optic internet uses light to transmit signals, which gives you greater upload and download speeds, shorter ping times and more reliable performance. Please see our Why Fiber page to learn more about the advantages of fiber internet.
Am I eligible for fiber internet?
You may be eligible for a fiber-optic internet connection if you live in our service area. Please check our installation map to view the locations where we are currently offering fiber internet.
Is fiber internet a good fit for me?
A fiber-optic connection is an excellent choice if you regularly use the internet for professional or personal purposes. Fiber internet gives you the following capabilities:
- Efficiently download and upload large amounts of data
- Utilize Voice over Internet Protocol (VoIP) technology
- Stream high-definition television shows, movies, and other videos
- Teleconference and game online with minimal lag times
What should I expect during fiber installation?
During installation, we will splice a new fiber cable into our network and then run it to your house, where we will connect it to your router. This process usually takes around four hours. Throughout the installation, we show the highest level of respect for your home and property. Our technicians are always courteous, clean and professional.
What if fiber isn't available in my area?
We are continually working to expand our service areas. We will announce changes to our coverage through this website, so please check back again for updates.
Where can I get more information?
If you have other questions about our fiber internet, please call Mountain Broadband today at 303-642-3858. We look forward to hearing from you!